Frequently Asked Questions

Turnaround Times

We create everything to order, current turnaround time is approx 4-10 business days for custom orders. Felt flower orders are generally made to order and can take a little longer as are all carefully handmade, so please allow up to 2-3 weeks. 

For non-custom items (non-personalised, birth announcements, etc) we will generally ship within 3 business days.

Please note during busy periods - Christmas, Mother’s Day & Father’s Day etc, it can take a little longer to process your order. Each piece is carefully created by hand and we appreciate your patience. We will update our busy period turnaround times on our social media pages/Edms. Feel free to contact us if you have any queries. 

Shipping

Every order comes with tracking which you will receive once the order has been shipped. 

Standard Postage – Standard shipping usually takes 3-7 business days after your order is shipped. 

Express Postage – If you need your piece urgently please select the Express Postage option which will typically arrive to you within 1-2 business days. 

How should I hang my piece?

We recommend using 3M wall strips or hooks, particularly on the slightly larger or heavier items like the double layered mirrors or Birth plaques. You can also opt to use blue tac, but be sure to use it a good amount as our pieces are quite fragile.

What type of pen should I use on the wood?

We recommend a fine permanent marker or ball point pent - black usually works best!

Breakages

We do our best to carefully pack your orders, but sometimes they do get damaged in shipping, please contact us with a photo and we will arrange to send another out to you. Our pieces are very very fragile so please handle with care, we cannot accept responsibility for breakages once they have arrived safely.